The Fort Sanders Regional Patient Family Partnership Council has created the FLAME Award to recognize outstanding non-nurse employees of Fort Sanders Regional and Patricia Neal Rehabilitation Center who go above and beyond to improve the hospital experience for patients and their family members.
FLAME Award winners display the following characteristics:
F – Faces each day with the drive to be the First and Best Choice for our patients
L – Lives our Pledge of Excellence
A – Attentive to patient and visitor’s needs:
M – Maintains a positive attitude when under pressure and/or in difficult situations
E – Exhibits the characteristics of integrity, respect and teamwork in all activities
Anyone can submit a nomination using the nomination form found online here: www.fsregional.com/flame.
Congratulations to Regional’s First FLAME Award Winner, Vickie Rutherford!
The recipient of the hospital’s first FLAME Award is Vickie Rutherford, a housekeeper on 8 North. Vickie was nominated by hospital administration and her peers for routinely going above and beyond her assigned duties. In particular, Vickie recently took special interest in a patient who was participating in Regional’s intravenous drug abuse program. Through Vickie’s friendship – including having lunch with the patient in the cafeteria each day – the patient successfully completed the program and agreed to continued treatment after discharge. Members of the Patient Family Partnership Council joined hospital administration to recognize Vickie at her department huddle in late July. Congratulations, Vickie!