Telephone Information and Directory
In-Room Telephones
For local calls, dial “9+865” (dialing 1 is not required) followed by the seven-digit number.
For long distance calls, dial “9+0+0”. This service connects the caller with Century Link and provides options to use a calling card, place a collect call or bill a call to another number. Operator rates will apply. Calls cannot be charged to room extensions nor can you accept collect calls in your room.
To reach the hospital operator, dial “0.”
Calling Patient Rooms
To call patient rooms from outside the hospital, dial “9+865” (dialing 1 is not required) followed by 331-3, plus the room number.
Exceptions:
Patient rooms in our critical care areas may be called directly by dialing:
CVICU: “9+865-331-94+room number”
MSICU: “9+865-331-96+room number”
NICU: “9+865-331-95+room number”
Please note: Calls cannot be made to patient rooms between 10 p.m. and 6 a.m.
Do-Not-Disturb
If at any time you do not wish to be disturbed by incoming phone calls, your phone can be placed in a “Do-Not-Disturb” mode. Dial 884 and follow the instructions. You will hear a confirmation that the Do-Not-Disturb Service is activated. To deactivate the service, dial 884 and follow the instructions.
Troubleshooting
For telephone problems and repairs, please call the Help Desk at 865-374-4900.
Telephone Directory
Department |
Number |
Main Line | 865-331-1111 |
Administration | 865-331-1101 |
Admitting and Registration | 865-331-2372 |
Ambulatory Infusion Center | 865-331-1290 |
Bariatrics | 865-541-4500 |
Billing Inquiries | 865-374-3000 |
Breast Center | 865-331-1624 |
Cardiac Diagnostics | 865-331-1256 |
Cardiac Rehabilitation | 865-331-1250 |
Chaplain | 865-331-1235 |
Childbirth Classes | 865-673-FORT (3678) |
CT Scan | 865-331-1463 |
Day Surgery | 865-331-1388 |
Emergency Department | 865-331-2200 |
Gamma Knife Center | 865-331-4000 |
GI Lab | 865-331-4280 |
Gift Shop | 865-331-1377 |
Health Information Management | 865-331-1106 |
Home Infusion | 865-331-1860 |
HomeCare/Hospice | 865-374-0600 |
Laboratory | 865-331-1117 |
Laser Center | 865-331-1433 |
Marketing and Public Relations | 865-331-1715 |
MRI | 865-331-1829 |
Patient Information | 865-331-1393 |
Patient Representative | 865-331-1611 |
Patricia Neal – Admissions | 865-331-1446 |
Patricia Neal – Outpatient Services | 865-331-1605 |
Perinatal Center | 865-331-2020 |
PET Scan | 865-331-1492 |
Pharmacy | 865-331-1144 |
Physician Referral | 865-331-3678 |
Preadmission Testing | 865-331-1634 |
Pulmonary Rehabilitation | 865-331-1250 |
Radiology | 865-331-1157 |
Respiratory Therapy | 865-331-1137 |
Security | 865-331-1309 |
Sleep Disorders Center | 865-331-1375 |
Therapy Center | 865-331-1300 |
Volunteer Services | 865-331-1249 |
Women’s Services | 865-331-1161 |
Wound Care Center | 865-331-2784 |